Relax Bristol Privacy Policy

Relax Bristol (we, our, us) is a mobile massage agency. We introduce clients to mobile massage therapists via our booking system. We take the privacy of your data very seriously and put in place strict measures to keep it safe. We will detail the what, how and why in the following paragraphs of this document.

 

Cookies

Cookies are small data files. Our website www.relaxbristol.co.uk(Our site) place these files on your computer, tablet or phone. This is standard practice for business websites. The cookies provide us with information about you but not in a way that can identify you personally. They give us information about you including; how you browse through the pages on our website, your location, your interests, your age and your gender. We use this information to improve, develop and deliver the best possible experience for you as a visitor to our website. You can agree to us obtaining this information by clicking the OK button on the pop–up on our website telling you that we collect cookies. If you don’t agree to this information being collected then unfortunately your only option is to leave our site.

 

Google Analytics

Google Analytics is a data analysis website. Our website is linked with this site so that when someone visits our site we can use Google Analytics to see how many people are visiting our site and how they are interacting with the different pages. Our account on Google Analytics tells us things like what people are clicking on, what times and days are our busiest times and how people move through our website. This information is only processed in a way that does not personally identify anyone. We do not make and do not allow Google to make any attempt to find out the identities of these people. We  collect this information so we can learn more about our site visitors behaviour and use this knowledge to create the best web browsing experience that we can.

 

Mailing list

When you sign up for our mailing list we collect some personal information about you including your name and email address. We do this so we can send you information you have asked us to send you and also to gain a better idea of who our audience is.

We use two third party providers; Mailchimp and Wix Shout out to collect sign ups for our mailing list, and once signed up we transfer all mailing lists to Mailchimp. We collect statistics on the number of opens and clicks that have taken place on our newsletter and use this knowledge to improve however we can. Both Mailchimp and Wix shout out have their own legal documents detailing how they handle personal information. Mailchimps policy can be found here, and Wix Shout out’s terms of use can be found here.

 

Information you provide us with, why we need it, how we use it, where we keep it and how long we keep it for 

When you complete a booking request via our booking system you provide us with personal information including your name, email address, personal address, phone number and some health information. We need this information for the smooth running of our mobile massage service. You also supply financial information via one of two third party applications Stripe and Paypal. Stripes privacy policy can be found here, and Paypals here. Your information is stored on our cloud based booking and calendar systems. All information apart from your finance information is accessible by our team of therapists. As a safety measure Relax therapists might share your address with someone they trust when visiting your house for an appointment. All Relax Bristol therapists are bound by contract not to share any other information about you unless required to by law, to keep their computers, phones and all electrical devices where they can access client data password or fingerprint protected and to only contact you in relation to an appointment. We might also share the information you provide, apart from your financial information with our book keeper who's Privacy Policy which can be found here. We keep your information on our system for up to 8 years. This is because our therapists insurance providers require that consultation forms for their clients are kept for this long. We store this information on behalf of our therapists. You are entitled to view, amend, or delete the personal information that we hold by emailing your request to hello@relaxbristol.co.uk, we will then seek to meet your request within 7 days.  Occasionally we may make changes and update this policy. You should check back here from time to time to see any changes.

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MASSAGE TO YOU IN AS LITTLE AS 2 HOURS TIME